General Terms and Conditions

The Credit Card used to confirm the reservation should be produced during check-in for authentication.

Any special offer is only applicable to a new reservation, and cannot be combined with an existing reservation, confirmed on other rates/offers/packages.

Reservations will be confirmed on a first come first served basis.

Child Policy

Children below 6 are permitted to stay in the room at no extra charge on existing bedding. Supplementary charges apply for children between the ages of 6 and 11 years. Children over 12 years of age are considered adults.

Modifications & Amendments

Any and all modifications/amendment requests should be advised in writing and is based on the ability of the hotel to accommodate such request(s).

Deposit Policy

The hotel requires a deposit equivalent to 50% of the total reservation value as a booking guarantee. Rooms not guaranteed with such an advance payment may be released for sale without notice, unless confirmed in writing by the resort.

General Cancellation Policy

Reservations cancelled 30 days or more prior to the date of arrival will be refunded in full minus bank charges, exchange gain/or loss and handling fees, excluding reservations over the Festive Season. Please check your reservation confirmation document for the specific policy that applies to your booking.

All cancellations must be advised in writing.

No Show – Failure to Arrive at the Hotel

In the case of a No Show, the company reserves the right to charge the guest in full.